FAQ

What should I expect during my initial consultation?

Your physiotherapist will take a full medical history, bringing a list of your current medications can be helpful.  Your physiotherapists will discuss your symptoms and how they relate to your usual activities as well as your rehabilitation goals. A physical examination +/- an ultrasound scan will follow to establish a diagnosis and potential cause of the problem.  Following the assessment your physiotherapist will discuss the findings of the assessment and plan your personal treatment plan. We aim to commence treatment straight away.

How many sessions will I need?

This will vary depending on the condition.  However, it should be possible to give an indication of how many sessions you will need after the initial examination.

What do I need to bring with me?

Your physiotherapist will want to see you move so comfortable clothing is advised. We recommend vest tops for shoulder/neck pain and shorts/leggings/skirts for lower limb problems. We recommend you bring your training shoes if you are attending with a sporting lower limb problem.You are more than welcome to bring a friend or relative. However if you have small children we recommend leaving them with a carer to maximise your treatment time.

Is there any where to park?

Yes we have ample free on-site parking at both clinics.

Do I need a doctor’s referral?

No, a referral is not necessary if you are funding your treatment yourself.
If you have private healthcare insurance please check in advance with them as individual companies vary. We are affiliated with most major companies including BUPA, AXA, Aviva, Nuffield, WPA, Rehab Works & Simply Health. If your GP has referred you directly, you will need to bring your paperwork with you.

Do you do physiotherapy for children?

Clients under 16 must have their appointment booked by a parent/guardian and must be accompanied by a parent/guardian at each appointment.

What if I need to cancel?

In order to manage patient care more effectively we would appreciate 24 hours notice for any cancellations. Repeated cancellation at short notice or failures to attend may result in a fee being charged. We also reserve the right to remove you as a patient from our clinic.

What are your payment terms?

Payment is made after each consultation either by cash or cheque (Grimsby branch), card services are available at Louth. If authorisation has been gained from an insurer/solicitor/case manager we can invoice them directly for your treatment, however in the event of non-payment you would become liable.

Accessing care via the NHS

North Lincolnshire & Lincolnshire health authorities offer choose & book services for physiotherapy. This means as a patient you can choose where you attend physiotherapy from a list of approved providers.  Abacus Physiotherapy Ltd is on this approved list and therefore should your GP decide you require physiotherapy you can ask to choose one of our clinics. Should you ever have a problem accessing the service please call us directly and we will liaise with your surgery on your behalf.

Abacus Physio treatment